How to submit a complaint
Please contact us by email at question@shodrexxxykloxen.world with the subject line “Complaint” and include relevant details.
Initial response timeline
We aim to acknowledge complaints within two working days and provide a substantive reply within ten working days.
Escalation
If your concern remains unresolved, you may request internal escalation by asking for a secondary review in writing.
Record keeping
Complaint records are retained for quality assurance and legal compliance in line with the Privacy Policy retention terms.